At Webmate Studio, we value transparency and strive to maintain clear policies regarding payments and refunds. This document outlines how payments are handled and the conditions under which refunds are applicable.
We do not collect payments directly through our website. Clients are required to first fill out the enquiry form, after which our team will contact them for service discussion and payment instructions.
Once a client makes the payment for a hosting service and we purchase the hosting on their behalf, the payment is considered final. No refund will be issued under any circumstances for hosting services already activated or delivered.
For web design, development, and other digital services, an advance payment is required to initiate the project. If the client decides to cancel the project:
After 7 days from the payment date, no refund requests will be entertained for service-based projects.
To initiate a refund request (if eligible), please contact our team using the details provided on the Contact Page. Ensure you mention your transaction details and reason for cancellation clearly.
If you have any questions or concerns regarding our Payment & Refund Policy, feel free to contact us. We’re here to assist you.
